FAQ

We handle a wide range of goods across multiple transportation modes:

• General Cargo: Consumer goods, retail merchandise, machinery
• Temperature-Controlled: Pharmaceuticals, food products, chemicals
• High-Value Items: Electronics, luxury goods, artwork
• Industrial: Raw materials, automotive parts, construction equipment
• Hazardous Materials: Certified handling of Class 1-9 dangerous goods

Restricted Items: We do not transport illegal substances, weapons, live animals, or perishable items without proper documentation. Contact us for specific commodity inquiries.

We provide multiple tracking options for complete visibility:

• Online Tracking: Enter your tracking number on our website's tracking page
• Mobile App: Real-time GPS tracking with push notifications
• SMS Updates: Opt-in for text message alerts at key milestones
• Email Reports: Daily or weekly status reports delivered to your inbox
• Customer Portal: Enterprise clients get dashboard access with multiple shipment views

Our tracking system updates every 2-4 hours for ground shipments and hourly for air freight, providing accurate ETAs and delivery confirmation.

Yes, we offer comprehensive insurance options to protect your goods:

• Basic Coverage: Included automatically up to $100/kg for air freight and $50/kg for surface transport
• Enhanced Insurance: Additional coverage available up to full declared value
• Specialty Policies: High-value goods, fragile items, and temperature-sensitive products
• All-Risk Coverage: Protection against theft, damage, and loss during transit

Insurance costs are typically 1-3% of the declared value. You can add insurance during booking or contact our team for customized coverage solutions. All claims are processed within 14 business days with our dedicated claims support team.

Our pricing is transparent and based on several factors:

• Weight & Dimensions: Chargeable weight is based on actual weight or volumetric weight (whichever is higher)
• Distance & Route: Origin and destination locations, including any remote area surcharges
• Service Level: Express, standard, or economy delivery options
• Transport Mode: Air, ocean, road, or rail transportation
• Additional Services: Insurance, packaging, customs clearance, storage fees
• Fuel Surcharges: Current market rates applied monthly

Get an instant quote on our website by entering your shipment details. For complex shipments or volume discounts, our sales team can provide customized pricing based on your specific needs and shipping volume.

International delivery times vary by service level and destination:

• Express Air Freight: 1-3 business days for major routes
• Standard Air Freight: 3-7 business days
• Ocean Freight (FCL/LCL): 15-45 days depending on route and port efficiency
• Express Road/Rail: 2-10 days for continental shipments

These times include customs clearance at destination. Delays may occur due to weather, customs inspections, or documentation issues. We provide realistic ETAs and proactive communication for any schedule changes.